Intercom Certification Practice Questions - Intercom Certification (Intercom Academy) Exam

What is the primary purpose of a macro in the Intercom Inbox?

To permanently delete spam conversations in bulk To customize the Messenger color and launcher icon To generate AI answers from the help center automatically To send a saved reply and trigger follow-up actions like tagging, assigning, or snoozing in a single click

Correct Answer:

To send a saved reply and trigger follow-up actions like tagging, assigning, or snoozing in a single click

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