Intercom Certification Practice Questions - Intercom Certification (Intercom Academy) Exam

Snoozing temporarily hides the conversation and brings it back at a set time or on a customer reply, while closing marks it as resolved Snoozing permanently archives the conversation, while closing keeps it active in the Open folder Snoozing and closing are identical actions with two different button labels Snoozing deletes the conversation after 30 days, while closing keeps it forever