IIBF Strategic Management & Innovations Practice Questions - IIBF Certificate In Strategic Management And Innovations In Banking Exam

Which of the following represents a 'SMART' objective for a bank's retail lending division?

To significantly increase our market share in the home loan segment as quickly as possible. To become the most preferred retail lender in the region by offering attractive interest rates. To grow the retail home loan portfolio by 15% year-on-year by December 31, 2026, while keeping the Non-Performing Asset ratio below 1.5%. To improve customer satisfaction scores across all branches through better staff training programs.

Correct Answer:

To grow the retail home loan portfolio by 15% year-on-year by December 31, 2026, while keeping the Non-Performing Asset ratio below 1.5%.

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