Front Office System Support Environment (FOSSE) Practice Exam

Which phase follows Scheduling in the change management process?

Implementation Post-Implementation Review Initiation/Request Approval

Correct Answer:

Implementation

Explanation:

Scheduling locks in when and how the change will be carried out, including resources and any maintenance windows. The next step is Implementation, where the change is actually executed in the live environment. This is the phase that deploys and applies the change, often involving deployment, configuration, testing, and validation to ensure it works as intended without causing unintended issues. After this, Post-Implementation Review checks outcomes and lessons learned, while Initiation/Request happens earlier to propose the change, and Approval occurs before scheduling as part of governance.

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