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Family And Self-Directed Services Support Broker Practice Exam

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What is a recommended approach to ensure cultural and linguistic accessibility in SDS services?
Correct Answer:
Use interpreters or bilingual staff
Explanation:
Access to SDS services must be linguistically and culturally accessible to every participant. The recommended approach is to use interpreters or bilingual staff to facilitate clear, accurate communication, ensure informed decision-making, maintain confidentiality, and show respect for participants’ language and cultural preferences. Interpreters help bridge language barriers while bilingual staff can support ongoing communication and culturally appropriate interactions. Relying on English-only materials, avoiding interpreters, or assuming participants will translate creates barriers, increases the risk of miscommunication, and undermines consent. Engaging qualified interpreters or bilingual team members makes services more inclusive and person-centered.

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