Fachfrau Fachmann öffentliche Verwaltung FA Practice Questions - Fachfrau öffentliche Verwaltung Fachmann öffentliche Verwaltung Mit Eidgenössischem Fachausweis Exam

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During a negotiation, one department demands that a public counter remain open five evenings a week, while another rejects any extra opening hours. Which intervention best applies interest-based negotiation?

Ask each department to repeat its stated position more firmly Split the difference and require two or three evenings without further analysis Refer the disagreement immediately to the political executive Explore the service-access and staffing interests behind both positions, then test options that address them

Correct Answer:

Explore the service-access and staffing interests behind both positions, then test options that address them

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