Fachfrau Fachmann öffentliche Verwaltung FA Practice Questions - Fachfrau öffentliche Verwaltung Fachmann öffentliche Verwaltung Mit Eidgenössischem Fachausweis Exam

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A resident becomes angry at a service counter after learning that an application is incomplete. What is the best initial response?

Immediately read out the formal appeal provisions Acknowledge the frustration, clarify the missing facts, and explain the next practical step Promise that the application will be approved once the resident calms down End the conversation and require all further contact to be in writing

Correct Answer:

Acknowledge the frustration, clarify the missing facts, and explain the next practical step

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