EXIN Procesmanagement Specialist Practice Questions - EXIN Procesmanagement Specialist Certification Exam

Why is the customer central to the definition of a process?

Because customers determine the internal departmental budget. Because the ultimate goal of a process is to deliver value to the customer. Because customers manage the process execution. Because regulatory bodies require customer inclusion.

Correct Answer:

Because the ultimate goal of a process is to deliver value to the customer.

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