EXIN Agile Business Professional Practice Questions - EXIN Agile Business Professional Certification Exam

What does 'Customer Centrality' mean for a non-IT operational business team (e.g., Human Resources or Procurement)?

Aligning internal workflows and metrics to maximize value delivered to their internal end-users and stakeholders Focusing exclusively on external paying customers while ignoring internal department requests Fulfilling every internal request immediately without evaluating business impact or priority Outsourcing all customer-facing operations to third-party vendor agencies

Correct Answer:

Aligning internal workflows and metrics to maximize value delivered to their internal end-users and stakeholders

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