Executive Assessment (EA)

Access More Questions

A business argues: 'Our customer satisfaction score rose from 70% to 80%, proving our new training program works.' What is the flaw in this reasoning?

A 10-point increase is too small to be meaningful. The increase could be due to factors other than the training program. Customer satisfaction scores are unreliable metrics. The training program cost more than the benefit.

Correct Answer:

The increase could be due to factors other than the training program.

Access more questions from this quiz

Continue to Executive Assessment (EA) for more practice questions and the full quiz experience.

Access More Questions