Texas Municipal Court Clerk Practice Exam

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When the Texas Department of Licensing and Regulation (TDLR) receives a complaint against a massage therapist, what is one of the initial actions taken by TDLR's Enforcement Division?

Immediately suspend the therapist's license without prior investigation. Review the complaint to determine if TDLR has legal jurisdiction and if there is a credible reason to believe a violation of rules or law has occurred. Issue a public warning to the therapist, regardless of the complaint's validity. Directly refer the complaint to the local district attorney's office for criminal prosecution.

Correct Answer:

Review the complaint to determine if TDLR has legal jurisdiction and if there is a credible reason to believe a violation of rules or law has occurred.

Explanation:

TDLR's Enforcement Division handles complaints against licensees. An intake specialist first reviews a complaint to decide if TDLR has legal jurisdiction over the individual and if there is reason to believe that the individual has violated a rule or law before officially opening a case.

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