Computer-Based Testing (CBT) Knowledge Assessment

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A testing organization receives a request for an accommodation that is not on their standard list. The candidate provides comprehensive documentation from a medical professional explaining the need. What is the MOST appropriate first step for the organization?

Deny the request because it is not a standard accommodation. Grant the request immediately without any further review. Engage in an interactive process with the candidate to determine if a reasonable accommodation can be provided. Forward the request to the organization's legal department with a recommendation for denial.

Correct Answer:

Engage in an interactive process with the candidate to determine if a reasonable accommodation can be provided.

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