CHL Practice Questions - HSPA Certified Healthcare Leader (Sterile Processing) Exam

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During a staff meeting, two sterile processing technicians have an ongoing interpersonal conflict that is affecting workflow and team morale. Which conflict management approach should the CHL use first?

Transfer one technician to a different shift to separate them Meet individually with each technician to understand their perspectives, then facilitate a mediated discussion focused on shared goals Issue written warnings to both technicians for unprofessional conduct Ignore the conflict and let them work it out on their own

Correct Answer:

Meet individually with each technician to understand their perspectives, then facilitate a mediated discussion focused on shared goals

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