CHL - Certified Healthcare Leader Exam

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Which of the following best describes the 'Refreezing' stage of Lewin's Change Management Model in a healthcare context?

Challenging existing beliefs and practices to prepare the staff for change. Communicating the vision for the new process and providing training. Implementing the new protocol and gathering initial feedback. Integrating the new nursing workflow into daily routines and updating policy manuals to ensure it becomes the new standard practice.

Correct Answer:

Integrating the new nursing workflow into daily routines and updating policy manuals to ensure it becomes the new standard practice.

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