Certified Telehealth Practitioner (CTP)

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A patient emails their telehealth practitioner using a standard, unencrypted email service to ask a follow-up question about their medication. What is the practitioner's most appropriate immediate action to maintain security and privacy?

Reply to the email with the requested medical advice. Delete the patient's email immediately to remove the risk. Respond via a secure method, like a patient portal, and advise the patient to use secure channels for future communication. Call the patient on the phone and ignore the email.

Correct Answer:

Respond via a secure method, like a patient portal, and advise the patient to use secure channels for future communication.

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