Certified Public Safety Dispatcher (PSD)

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When receiving a silent 9-1-1 call from a landline, what is the standard procedure after attempts to make voice contact fail?

Immediately disconnect the call to free up the 9-1-1 line. Dispatch a law enforcement unit to the address for a welfare check. Call the number back on a non-emergency line. Record the call as a misdial and take no further action.

Correct Answer:

Dispatch a law enforcement unit to the address for a welfare check.

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