Certified Leadership Mentor (CLM) [clm]

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When mentoring a leader on performance measurement, a CLM should emphasize which principle regarding leading vs. lagging indicators?

Focus exclusively on lagging indicators since they reflect actual results Use both leading indicators (predictive metrics) and lagging indicators (outcome metrics) for a complete performance picture Only track leading indicators to anticipate future performance Avoid using metrics altogether, as they reduce intrinsic motivation

Correct Answer:

Use both leading indicators (predictive metrics) and lagging indicators (outcome metrics) for a complete performance picture

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