Certified Automotive Loss Adjuster (CALA)

Act in good faith to protect the company's financial assets while fulfilling all contractual obligations to the insured. Attempt to settle every claim for the lowest possible amount, regardless of the policy provisions or fairness. Prioritize the company's quarterly profitability targets above the fair and timely treatment of the insured. Pay the full amount requested by the insured or their repair shop without conducting a thorough investigation.