Certified Automotive Loss Adjuster (CALA)

Delaying communication with a claimant in the hope they will accept a lower offer out of frustration. Providing a clear, prompt, and detailed explanation for a partial denial of a claim, citing specific policy language. Using a vehicle valuation service that is known to produce consistently below-market values to save the company money. Informing a body shop that future referrals are dependent on them providing lower labor rates on all claims.