Certified Automotive Loss Adjuster (CALA)

Access More Questions

An automotive loss adjuster is handling a claim where the insured's chosen repair facility is owned by the adjuster's brother-in-law. To avoid a potential conflict of interest, what is the adjuster's most ethical course of action?

Handle the claim as usual, since a family relationship does not automatically constitute a conflict of interest. Advise the insured to use a different shop without explaining the personal connection. Disclose the relationship to their supervisor and ask for the claim to be reassigned. Proceed with the claim, but ensure the estimate from the family-owned shop is significantly lower than competitors.

Correct Answer:

Disclose the relationship to their supervisor and ask for the claim to be reassigned.

Access more questions from this quiz

Continue to Certified Automotive Loss Adjuster (CALA) for more practice questions and the full quiz experience.

Access More Questions