CASM Practice Questions - Certified Agile Service Manager (CASM) Exam

What is the primary goal of Agile Service Management?

To apply agile principles and practices to ITSM processes to improve responsiveness and value delivery To replace all ITIL processes with Scrum ceremonies To reduce the number of IT staff by automating service desk tickets To eliminate change management in favor of continuous deployment

Correct Answer:

To apply agile principles and practices to ITSM processes to improve responsiveness and value delivery

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