Canadian English Language Benchmark Assessment For Nurses (CELBAN)

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A patient is being discharged with instructions for wound care. The patient seems anxious and repeatedly asks questions about topics the nurse has already covered. What is the nurse's most appropriate initial response?

Tell the patient that all the information is in the printed handout. Re-explain the entire process from the beginning more loudly. Acknowledge their concern and ask, "What part of the process is worrying you the most?" Suggest that a family member perform the wound care instead.

Correct Answer:

Acknowledge their concern and ask, "What part of the process is worrying you the most?"

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