C-SWCM Practice Questions - NASW Certified Social Work Case Manager (BSW-level) Exam

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A C-SWCM is meeting a new client referred by a homeless shelter. The client appears guarded and answers questions in one or two words. What engagement technique is MOST appropriate at this stage?

Use motivational interviewing skills like open-ended questions, affirmations, and reflective listening to build rapport Read each assessment item verbatim from the intake form to keep the session efficient Tell the client you cannot help unless he answers every question fully Skip rapport building and move directly to setting service goals

Correct Answer:

Use motivational interviewing skills like open-ended questions, affirmations, and reflective listening to build rapport

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