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IANTD Rescue Practice Test
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What is the most effective communication technique an EMD can use to calm a hysterical caller?
Shouting to get their attention.
Using a calm, confident, and empathetic tone of voice.
Demanding they immediately stop crying.
Transferring them to another dispatcher.
Reveal Answer
Correct Answer:
Using a calm, confident, and empathetic tone of voice.
Explanation:
Maintaining a calm, confident, and empathetic tone of voice helps to reassure and calm distressed callers, enabling the EMD to gather necessary information more effectively.
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