BSCC STC Adult Corrections Officer Selection Exam

Which of the following is a primary goal of using active listening techniques when interacting with an agitated inmate?

To gather enough information to write a detailed and accurate disciplinary report. To win the argument and demonstrate that the facility's rules are correct. To distract the inmate with conversation long enough for a response team to arrive. To identify the emotional state and rational needs that are driving the inmate's behavior.

Correct Answer:

To identify the emotional state and rational needs that are driving the inmate's behavior.

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