BSCC STC Adult Corrections Officer Selection Exam

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In de-escalation training, 'para-verbal' communication refers specifically to what aspect of an officer's communication?

The specific words and phrases chosen to convey a message. Body language, posture, and use of personal space. The tone, pitch, volume, and cadence of one's voice. The written policies and procedures that govern inmate communication.

Correct Answer:

The tone, pitch, volume, and cadence of one's voice.

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