BSCC STC Adult Corrections Officer Selection Exam

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An inmate in the dayroom is visibly upset about a denied phone call, pacing back and forth and speaking loudly. Which of the following is the most effective initial action for an officer to take to de-escalate the situation?

Immediately order the inmate to 'calm down and stop shouting' to assert control. Acknowledge the inmate's frustration using empathetic language and ask open-ended questions about the situation. Threaten the inmate with disciplinary action, such as loss of privileges, if the behavior continues. Ignore the inmate's behavior, assuming they will eventually calm down on their own to avoid a confrontation.

Correct Answer:

Acknowledge the inmate's frustration using empathetic language and ask open-ended questions about the situation.

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