San Francisco Alarm Monitor QC Practice Exam

What is alarm verification using video and when is it applicable?

Using on-site video verified after dispatch. Verification uses telemetry only. Verification uses live audio verification only. Using video footage from the site to verify alarm before dispatch; applicable when consumer consent and equipment provide video feed.

Correct Answer:

Using video footage from the site to verify alarm before dispatch; applicable when consumer consent and equipment provide video feed.

Explanation:

Video verification verifies an alarm by reviewing footage from the site to confirm whether an incident is real before dispatching responders. This approach is only workable when the customer has given consent for video monitoring and the site has an accessible video feed that the monitoring center can view. Without consent or a usable video feed, you can’t perform pre-dispatch video verification, so alternative checks (like telemetry or audio) would be used, and verification after dispatch would not meet the pre-dispatch requirement. This method helps reduce false dispatches and provides objective evidence from the scene.

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