HSC Business Services (VET) Practice Questions - HSC Business Services (VET) (NSW Higher School Certificate, Year 12) Exam

A client arrives upset about a delayed invoice. What is the best first response?

Listen actively, acknowledge the concern, then clarify next steps Argue that the delay was not your fault Transfer them immediately without context Ask them to email and hang up

Correct Answer:

Listen actively, acknowledge the concern, then clarify next steps

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