AMIA Health Informatics Certification (AHIC)

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A health system wants to improve health equity through its patient portal. Which strategy is MOST effective for reaching patients with low digital literacy?

Requiring portal enrollment at discharge Offering multilingual support and proxy access with staff-assisted enrollment Sending automated SMS reminders to activate accounts Restricting portal features to reduce complexity

Correct Answer:

Offering multilingual support and proxy access with staff-assisted enrollment

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