Pima JTED Business Operations Practice Test

In business communication, non-verbal cues refer to messages conveyed without the use of words, and a facial expression is a prime example of this. Facial expressions can communicate emotions, attitudes, and reactions, often more powerfully than spoken or written words. For instance, a smile can indicate friendliness or approval, while a furrowed brow might convey confusion or disagreement. Understanding these expressions plays a crucial role in effective communication, as they often influence interpretations and responses in both formal and informal settings. The other options provided—written reports, email messages, and text messages—are all forms of verbal communication, as they involve the use of words and symbols to convey information. Therefore, they do not qualify as non-verbal cues, which are critical in understanding the full context of communication, especially in face-to-face interactions.