HCA 152 Questions And Answers

EXAMS AND CERTIFICATIONS 152 Terms | HCA 152 Questions And Answers

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Terms in this set 152

body language is what you communicate through your body movement.
TRUE OR FALSE

TRUE

nonverbal communication, like gestures, is the same in all cultures.
TRUE OR FALSE

FALSE

To communicate effectively with a client, they need to:
1. Like what you have to say
2. Understand what you said the way you mean it
3. Sit close to you when you are talking

Understand what you said the way you mean it.

When a client is upset you should:
1. Walk away
2. Remain calm and balanced
3. Try to change the conversation topic

Remain calm and balanced

To be an effective active listener:
1. Stay focused on personal care tasks
2. Stop what you are doing and focus on speaker
3. Think about what you want to say while the speaker is listening

Stop what you are doing and focus on speaker.

A client is trying to explain why they are upset, but you are having trouble understanding. You should:
1. Let it go.
2. Tell them you will only listen if they calm down
3. Restate their basic ideas in your own words to test your understanding

Restate their basic ideas in your own words to test your understanding.

To make sure what you say communicates respect and engages the client, you should:
1. Think about what you want to say before you speak
2. Say whatever comes to mind
3. Say what you think the client wants to hear

Think about what you want to say before you speak.

To listen with empathy, you need to first identify the emotions the speaker is feeling.
TRUE OR FALSE

TRUE

Your body language is not as important as the words you use.
TRUE OR FALSE

FALSE

If you notice your client having difficulty with hearing loss, you should check to see when they were last examined by a medical provider.
TRUE OR FALSE

TRUE

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